ISO 20000-1:2011 Certification

ITSMS is the ISO 20000-1:2011 standard which focuses on the delivery system of services for IT sector. The System is based on PDCA and consist the systematic flow of the Information and security, safety and prevention from threats and Risks. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

Benefits of ISO 20000-1

  • Assurance that the services of the client service requirements will be fulfilled
  • Assurance of the consistent approach by all its service providers, including those in a supply chain
  • Assurance to improve the design, transition, delivery and improvement of services by the implementation and operation of the SMS
  • Assurance of monitoring, measuring and corrective and preventive action properly and effectively

Implementation of ISO 20000-1

  • Identify the requirements of ISO 20000-1 and how they apply to your business.
  • Establish quality objectives for your business.
  • Document the quality policy.
  • Communicate them throughout the organisation.
  • Evaluate the quality policy.
  • Identify the boundaries of the management system.
  • Produce documents procedures as required.
  • Ensure these procedure is suitable for your organisation.
  • Conduct an audit to ensure the system is working.
  • Recommend to award certification.


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