An ISO 20000-1 standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services.
ITSMS is the ISO 20000-1:2011 standard which focuses on the delivery system of services for IT sector. The System is based on PDCA and consist the systematic flow of the Information and security, safety and prevention from threats and Risks. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.